Frequently Asked Questions
DO YOU REQUIRE A DEPOSIT? WHEN IS THE BALANCE DUE?
A 50% deposit is required to reserve your date, and we take the rental items out of available inventory and hold them for your event. Deposits are non-refundable & non-transferable. The balance of the order is due the day before delivery if paying by credit card or by check/cash at time of installation. All charges are for time out, whether the product is used or not.
WHAT IF MY EVENT PLANS CHANGE?
Items may be deleted and item quantities may be reduced after the time of reservations, but the 50% deposit applied to those items will be forfeited. Changes that increase rental item quantities or add items to your rental order will be accepted, subject to availability.
HOW SOON IN ADVANCE SHOULD I MAKE A RESERVATION?
We encourage our customers to place their rental reservation as soon as you know you're having an event.
RENTING A TENT IN CASE IT RAINS?
You can absolutely reserve any tent with a 50% deposit. When it comes to your event date and you would like to cancel the tent all you forfeit is the deposit that was made. Please note that once the items are delivered there will be no refunds.
A 50% deposit is required to reserve your date, and we take the rental items out of available inventory and hold them for your event. Deposits are non-refundable & non-transferable. The balance of the order is due the day before delivery if paying by credit card or by check/cash at time of installation. All charges are for time out, whether the product is used or not.
WHAT IF MY EVENT PLANS CHANGE?
Items may be deleted and item quantities may be reduced after the time of reservations, but the 50% deposit applied to those items will be forfeited. Changes that increase rental item quantities or add items to your rental order will be accepted, subject to availability.
HOW SOON IN ADVANCE SHOULD I MAKE A RESERVATION?
We encourage our customers to place their rental reservation as soon as you know you're having an event.
RENTING A TENT IN CASE IT RAINS?
You can absolutely reserve any tent with a 50% deposit. When it comes to your event date and you would like to cancel the tent all you forfeit is the deposit that was made. Please note that once the items are delivered there will be no refunds.
WHEN DO YOU DELIVER/PICKUP?
Most tent orders are delivered 1-2 days prior to the event and picked up 1-2 days after the event. In rare cases will we deliver and pickup tents the same day. This will be scheduled 1-2 days prior with all of our clients. If you have restrictions or this service is not available please let us know prior to completing your reservation.
WHERE DO YOU LEAVE/PICK UP THE ITEMS?
Table and Chairs Orders are generally curbside deliveries. Meaning we will unload the table and chairs stacked neatly in the driveway or close to the garage. There is an additional fee if you require us to take the equipment to the backyard, upstairs, elevators etc. When a tent is rented all the equipment will be stacked neatly under the tent.
HOW DO I LEAVE THE RENTED EQUIPMENT FOR PICK UP?
The rental items should be left in the same location as when they were delivered by 9AM the morning of the pickup date. The following should be done after your event to avoid any additional charges:
Linens - Please shake any food/debris from linens and ensure that they are sufficiently dry before packing. Place all linens in a bag at the same location as other rentals.
Chairs - Please fold all chairs and stack in a dry (exactly as they were left please), safe location. Generally that's under the tent.
Tables - Please break down all tables and set them in a dry, safe location. Generally that's under the tent.
DO YOU SET UP AND TAKE DOWN THE TABLE AND CHAIR RENTALS?
This service is offered for an additional fee and must be arranged for prior to the day of delivery so that our schedule for the day will include appropriate time and staff for the setup/takedown.
CAN I HAVE A DELIVERY OR PICKUP AFTER NORMAL BUSINESS HOURS?
Deliveries and Pickups can be scheduled anytime outside of our regular business hours 8AM-6PM. Pricing for this service begins at $100 and may be higher based on time, location, and size of order.
WHAT DO YOU NEED AS FAR AS TRUCK ACCESSIBILITY TO THE EVENT SITE?
The closer the better! Most backyard events usually require only driveway or street access. Larger events require close proximity.
Most tent orders are delivered 1-2 days prior to the event and picked up 1-2 days after the event. In rare cases will we deliver and pickup tents the same day. This will be scheduled 1-2 days prior with all of our clients. If you have restrictions or this service is not available please let us know prior to completing your reservation.
WHERE DO YOU LEAVE/PICK UP THE ITEMS?
Table and Chairs Orders are generally curbside deliveries. Meaning we will unload the table and chairs stacked neatly in the driveway or close to the garage. There is an additional fee if you require us to take the equipment to the backyard, upstairs, elevators etc. When a tent is rented all the equipment will be stacked neatly under the tent.
HOW DO I LEAVE THE RENTED EQUIPMENT FOR PICK UP?
The rental items should be left in the same location as when they were delivered by 9AM the morning of the pickup date. The following should be done after your event to avoid any additional charges:
Linens - Please shake any food/debris from linens and ensure that they are sufficiently dry before packing. Place all linens in a bag at the same location as other rentals.
Chairs - Please fold all chairs and stack in a dry (exactly as they were left please), safe location. Generally that's under the tent.
Tables - Please break down all tables and set them in a dry, safe location. Generally that's under the tent.
DO YOU SET UP AND TAKE DOWN THE TABLE AND CHAIR RENTALS?
This service is offered for an additional fee and must be arranged for prior to the day of delivery so that our schedule for the day will include appropriate time and staff for the setup/takedown.
CAN I HAVE A DELIVERY OR PICKUP AFTER NORMAL BUSINESS HOURS?
Deliveries and Pickups can be scheduled anytime outside of our regular business hours 8AM-6PM. Pricing for this service begins at $100 and may be higher based on time, location, and size of order.
WHAT DO YOU NEED AS FAR AS TRUCK ACCESSIBILITY TO THE EVENT SITE?
The closer the better! Most backyard events usually require only driveway or street access. Larger events require close proximity.
WHAT SIZE TENT RENTALS ARE AVAILABLE?
We have a variety of tents available; head over to http://www.panhandleevent.com/category/tent_rentals/ to see our current inventory. We are always adding to our inventory with new tent sizes and tent accessories. If there is something you wish to rent please give us a call as we may have it or be able to get it for you.
HOW DO I KNOW WHAT SIZE TENT RENTAL TO GET?
As a general guideline, you should allow for the following square feet per person based on the type of event:
Cathedral seating Min. 8 sq. ft. per guest, plus aisles
Standing event Min. 10 sq. ft. per guest
Seated dining Depends on the table size and sometimes the layout.
Check out our layouts on each tent size product page, we have a few configuration examples.
HOW WILL I KNOW THE TENT RENTAL WILL FIT WHERE I WANT IT TO GO?
Measure the area that you would like the tent to go and add 5 feet around each edge for stakes. This will give you a fairly good idea of the tent size that will fit. The area must be flat and free of obstacles both above and below ground such as fences, swing sets, underground power lines, sprinkler systems, etc.
CAN I COOK UNDER THE TENT RENTAL?
No! You should not to do any type of cooking under or within a reasonable distance of the tent. Costs incurred for damage and cleaning expense to the tent, including without limitation the tent tops due to cooking processes under or near tents are the full responsibilities of the customer. Basically you are buying a tent top!
ARE SIDE WALLS PROVIDED WITH EACH TENT?
No, side walls need to be ordered separately.
WHAT IF MY YARD IS NOT LEVEL?
Tents can be installed on inclines; however you want to be sure you can use tables and chairs safely under the tented area. We suggest setting up a folding chair in the area you wish to have the tent installed. If you are comfortable with sitting on the chair in that area, then the area is usable.
We have a variety of tents available; head over to http://www.panhandleevent.com/category/tent_rentals/ to see our current inventory. We are always adding to our inventory with new tent sizes and tent accessories. If there is something you wish to rent please give us a call as we may have it or be able to get it for you.
HOW DO I KNOW WHAT SIZE TENT RENTAL TO GET?
As a general guideline, you should allow for the following square feet per person based on the type of event:
Cathedral seating Min. 8 sq. ft. per guest, plus aisles
Standing event Min. 10 sq. ft. per guest
Seated dining Depends on the table size and sometimes the layout.
Check out our layouts on each tent size product page, we have a few configuration examples.
HOW WILL I KNOW THE TENT RENTAL WILL FIT WHERE I WANT IT TO GO?
Measure the area that you would like the tent to go and add 5 feet around each edge for stakes. This will give you a fairly good idea of the tent size that will fit. The area must be flat and free of obstacles both above and below ground such as fences, swing sets, underground power lines, sprinkler systems, etc.
CAN I COOK UNDER THE TENT RENTAL?
No! You should not to do any type of cooking under or within a reasonable distance of the tent. Costs incurred for damage and cleaning expense to the tent, including without limitation the tent tops due to cooking processes under or near tents are the full responsibilities of the customer. Basically you are buying a tent top!
ARE SIDE WALLS PROVIDED WITH EACH TENT?
No, side walls need to be ordered separately.
WHAT IF MY YARD IS NOT LEVEL?
Tents can be installed on inclines; however you want to be sure you can use tables and chairs safely under the tented area. We suggest setting up a folding chair in the area you wish to have the tent installed. If you are comfortable with sitting on the chair in that area, then the area is usable.
IS YOUR COMPANY COVERED BY INSURANCE?
Yes, contact us for details regarding specific coverage for your event.
WHO IS RESPONSIBLE FOR THE REPAIR OF ANY DAMAGED PROPERTY WHERE THE EVENT WAS HELD?
We cannot be held responsible for damage to lawns/landscaping caused by being covered by a tent or dance floor. We also are not responsible for damage caused by pedestrian traffic at the event. We are not responsible for any subterranean damage including but not limited to: pipes, cables, fiber optic lines etc.
Yes, contact us for details regarding specific coverage for your event.
WHO IS RESPONSIBLE FOR THE REPAIR OF ANY DAMAGED PROPERTY WHERE THE EVENT WAS HELD?
We cannot be held responsible for damage to lawns/landscaping caused by being covered by a tent or dance floor. We also are not responsible for damage caused by pedestrian traffic at the event. We are not responsible for any subterranean damage including but not limited to: pipes, cables, fiber optic lines etc.
SHOULD I SEAT GUESTS AT RECTANGULAR OR ROUND TABLES?
Rectangular tables are generally used for less formal events such as backyard birthday parties etc. Round tables are usually used for more formal events such as wedding receptions and corporate receptions/dinners. It is easier for guests to converse at round tables.
SHOULD THERE BE A SEPARATE TENT FOR THE FOOD; FOR THE DJ?
This is at your discretion. You should consider whether you want the DJ and/or food service located in the same tent as the main event. Will their presence in the main tent negatively affect the ambiance of the event? Available space also needs to be taken into consideration.
DO YOU PERFORM SITE VISITS FOR FUTURE TENT RENTAL INSTALLATIONS?
Yes and No; depending on the job, location, and time line we make our decision. Bottom line we do not need to see every site to bid on the job. If it's important to you, we do offer site surveys for a reasonable price.
Rectangular tables are generally used for less formal events such as backyard birthday parties etc. Round tables are usually used for more formal events such as wedding receptions and corporate receptions/dinners. It is easier for guests to converse at round tables.
SHOULD THERE BE A SEPARATE TENT FOR THE FOOD; FOR THE DJ?
This is at your discretion. You should consider whether you want the DJ and/or food service located in the same tent as the main event. Will their presence in the main tent negatively affect the ambiance of the event? Available space also needs to be taken into consideration.
DO YOU PERFORM SITE VISITS FOR FUTURE TENT RENTAL INSTALLATIONS?
Yes and No; depending on the job, location, and time line we make our decision. Bottom line we do not need to see every site to bid on the job. If it's important to you, we do offer site surveys for a reasonable price.
E-Mail: info@fun4allinflatables.com
Phone: 850-582-5003
Mailing Address:
628 Lovejoy Rd NW Bldg 4D
Fort Walton Beach, FL 32548